Delivery Policy

Delivery Policy

Packages are usually shipped within 2 to 5 days after receipt of payment. They are sent via regular mail or express mail with a tracking number and delivered with or without signature. Please contact us before choosing express mail delivery method as it incurs additional charges. Whatever the delivery method chosen, we send you a link to track your package online.

The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We can not combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

Box sizes are appropriate and your items are properly protected.

Delivery time frame

As we deliver our products worldwide, please be aware that the delivery time frame varies between 10 days to 40 days according to the country of destination. So if you do not yet receive the package before 40 days, do not be afraid. But after 40 days of waiting without delivery, feel free to contact us at support@tsepa.com and we will make our best to solve your problem :-)